Lesson Overview
In this first lesson, we’ll explore the fundamental models of communication. You’ll learn that communication isn’t just about talking; it’s a dynamic process that involves sending, receiving, and interpreting messages.
What You’ll Learn
- Understanding Communication Models
- Linear vs. transactional communication
- The Role of Feedback
- How feedback shapes effective communication
- Active Listening Skills
- Techniques to become a better listener
Lesson Content
1. Communication Models: The Building Blocks
Linear Communication Model
- Definition: A one-way process where a sender transmits a message to a receiver without expecting feedback.
- Example: A recorded announcement at a train station.
- Limitation: No opportunity for the sender to know if the message was understood.
Transactional Communication Model
- Definition: A two-way process where both sender and receiver are involved in encoding, sending, receiving, and decoding messages simultaneously.
- Example: A lively conversation with a friend where both of you are actively participating.
- Benefit: Allows for immediate feedback and adjustment of messages.
**🕹️ Fun Fact: Think of linear communication as sending a text message without read receipts, while transactional communication is like a video call where you can see and hear reactions in real-time!
2. The Power of Feedback
- Closes the Loop: Feedback ensures the message was received and understood as intended.
- Enhances Relationships: Opens doors for trust and deeper connections.
- Improves Performance: Provides insights for improvement in personal and professional settings.
3. Active Listening: Your Secret Weapon
- Fully Engage: Give the speaker your undivided attention.
- Show You’re Listening: Use non-verbal cues like nodding and maintaining eye contact.
- Provide Feedback: Paraphrase or ask questions to confirm understanding.
🎯 Activity: Active Listening Challenge
Pair up with a friend or family member for a 5-minute conversation. Practice active listening by:
- Maintaining eye contact.
- Avoiding interruptions.
- Summarizing what they said afterward.
Switch roles and discuss how it felt to be truly heard!
📚 Recommendations
- Watch: TED Talk: “5 Ways to Listen Better” by Julian Treasure
- Read: “The Lost Art of Listening” by Michael P. Nichols